Local Repair Shop
When my printer’s type began to grow faint, I called a local repair shop, where a friendly man informed me that the printer probably only needed to be cleaned. Since the store charged $50 for such cleanings, he told me I might be better off reading the printer’s manual and trying to do the job myself. Pleasantly surprised by his candor, I asked, “Does your boss know that you discourage business this way?” “Actually, it’s my boss’ idea,” the employee…

