Ridiculous Policy
After receiving a message to call Evan at my bank, I did so. The operator asked me what Evan’s last name was, and I explained that he hadn’t left his surname. When she asked for his department, I said I didn’t know that either. In a rather exasperated tone, she said rather curtly, “Sir, there are 1500 employees in this building!” After a few more brusque comments, I asked her for HER name. “Danielle,” she said. “And your last name?”…
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